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Customer Service Manager / Customer Success Manager:

You will be managing existing team members and processes for existing and onboarding new client accounts for our SEO and Advertising services at our digital marketing agency.

Job Description

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The mission of the Customer Success Manager is to increase the company's growth by managing existing team members, overseeing smooth communications between clients and the onboarding process of new clients. Your focus is to make sure communication and processes are working and handled in a timely fashion, including interacting with clients (and team members) via Telephone, Email, and Messaging (SMS/Txt, Zoom, Slack, Email, Etc) for our SEO and Advertising services.

Specifically this role is suited for someone experienced working in a digital marketing agency with exceptional communication and organization skills. You will be the primary responsible person to ensure our team, and clients, are flowing properly for communication from the moment a client signs up with our digital marketing agency and you will be coordinating a detailed workflow of onboarding success with the rest of our implementation and deployment team. You will have regular update calls (zoom meetings and phone calls) as well as email communication to make new clients feel welcomed, and ensure their success through the onboarding process by monitoring our team members doing their work for the client.

You will also be responsible to ensure the team is providing bi-weekly and/or monthly updates to existing clients to check in, provide updates on current success, and listen to client feedback about success (or challenges). You will be responsible to coordinate, and follow up on every aspect of our new and existing clients' journey into our digital marketing agency.

Communication in fluent English is a must, ability to write and speak are crucial as most of your job will be focused on communicating with existing and new clients. You will regularly text/email, and semi-regularly be on a zoom call (or phone call) to help our clients succeed through the initial 10 to 20 days of the onboarding process.

You should be able to organize tasks using our internal tracking project management system as well a process web site data (i.e. logging into an advertising dashboard and copy/paste key performance numbers to send in an email to the client). Must be a quick learner as the ability to work with our multiple web-based Tools is a must to achieve success.

You should have experience with SEO and Advertising in the past so that you understand the general concepts and language used in the industry. We will show you our sytems and teach you, but you need to posses a base knowledge around SEO and advertising systems and concepts.

Here is what success looks like in this role:

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– Exceptional customer service skills (listen to the client, resolve issues on behalf of the client by talking to our internal technical team).

– Experience with Excel and spreadsheets for managing and collecting data, as well as willingness to collect data from web based tools.

– Experience with SEO, understanding fundamentals plus experience using tools and collecting data to email to an existing client (key performance numbers).

– Experience with SEMRUSH, AHREFS, or other SEO Tools for SEO keyword analysis tools (or other similar ranking experience and understanding) – we will teach!

– Ability to communicate and work during EST (-4 GMT) business hours. Our most successful team members typically work their daily shift somewhere between 7 am and 7 pm EST time zone so they can interact with our clients and other team members, but we do have some flexibility for the right candidate.

Things you will need:

————————
– good consistent work hours (40 hours a week!) – NOTE we use time tracking software to make sure you get paid for your time!
– good internet that is reliable to be online those 40 hours!
– Access to a reliable computer, with chrome web browser, (We will provide all microsoft tools and software as part of Microsoft 365

Please be aware, assuming you want a 40 hour schedule, that schedule will need to partially include 9am to 5pm based on EST time zone (New York, USA),
and you will be expected to communicate via Microsoft Teams during those hours with the rest of our team.

Additionally, NOT required, but please tell us about yourself if you do have such experience:

——————————————————————————————————————
Experience with Web Hosting (ftp, file permissions, database imports, troubleshooting server logs, etc)
Ability to answer phone calls in English is a plus – please let me know if you have ability for this.
Editing experience on Weebly Web Designer (ability to make minor edits, like placing a backlink, on an existing Weebly web page)
Experience with SEMRUSH, AHREFS, or other for SEO keyword analysis tools (or other similar ranking experience)
Experience at all with “Rank and Rent” concept web sites (Sites which are lead generation for many different niches)
Experience with these products/services : GoHighLEvel, cPanel, WordPress, Leadpages.com, Clickfunnels.com
Experience with WordPress (Editing existing pages, any experience with plugins like WooCommererce, AllinOne SEO, please let me know)
APPLY NOW

Job Description

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The mission of the Sales Development Executive role is to increase the company's growth by managing, maintaining, and following-up with potential and new clients via telephone, email, and messaging apps (Txt/SMS etc).

Specifically this role is suited for someone who is detailed and dedicated with consistent follow through. You should be experienced working in customer service and/or sales with a strong spoken English language ability and the willingness to talk on the phone as well as ability to use email, and web systems to communicate through live chat and other common communication systems with potential and new clients.

Here is what success looks like in this role:

——————————————————–
– Ability to SPEAK, write and read at an advanced level in English, your ability to understand and reply with follow up emails as well as phone calls is core to this position.

– Ability to answer inbound phone calls (typically no more than 5 a day are inbound) but you must be present and working during your work shift.

– Following a daily standard operating procedure to follow up with potential leads, including phone calls and emails.

– Ability to run reports and do some research on new potential clients (i.e. prepare notes/reports for our sales team who will meet with clients in our sales process)

– Ability to communicate during EST (-5 GMT) business hours (the customers are US based, phone calls and emails should be sent during those same business hours, thus to work this role you would need to be working an 8 hour shift that effectively is within the business hours of the US.

Things you will need / Required Skills

———————————————
– good consistent work hours (40 hours a week!) – NOTE we use time tracking software to make sure you get paid for your time!
– good internet that is reliable to be online those 40 hours!
– Access to a reliable computer, with chrome web browser, (We will provide all microsoft tools and software as part of Microsoft 365
– Detail-oriented — When it comes to administrative tasks, one small mistake can obstruct the whole process.
– Great written and oral communication skills in English.
– Coachable — You will receive world-class training on tools like Zapier, GoHighLevel, WordPress etc. If you are not receptive to feedback and aren't hungry to learn new skills, please do not bother applying.
– Team player — You will be in constant communication with the rest of the team for multiple reasons. If you do not like communicating with your team members, do not bother applying.
– Communicative — Your responsibilities are intertwined with the rest of the team. Each and every single team member depends on you for one reason or the other. You need to be on top of communication, and to get back to team members quickly. If you don't like communication, and would rather just keep to yourself, do not bother applying.
– Pro-active — You don't wait for problems to come up, or for other team members to tell you about the problems -> Instead, you see them coming, you're always on top of them, and the team can trust you because of that.
– Critical Thinking — While still following guidelines, you aren't scared of making your own decisions and taking ownership over your role & responsibilities.
– Self-starter — You don't want to, nor do you need to be supervised all the time, as you're confident in your ability to finish your own tasks on time, and to excel in your role.

Please be aware, assuming you want a 40 hour schedule, that schedule will need to include 9am to 5pm based on EST time zone (New York, USA), and you will be expected to communicate via Microsoft Teams during those hours with the rest of our team as well as make outbound phone calls during those hours.

Additionally, NOT required, but please tell us about yourself if you do have such experience:

——————————————————————————————————————
Ability to answer phone calls in English is a plus – please let me know if you have ability for this.
Experience at all with “Rank and Rent” concept web sites (Sites which are lead generation for many different niches)
Experience with these products/services : GoHigherLEvel, cPanel, WordPress, Leadpages.com, Clickfunnels.com, Zappier

APPLY NOW

Job Description

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The mission of the WordPress Website Designer and Developer is to manage, setup, develop and deploy and maintain web sites running on our hosting services that are running on WordPress (We use cPanel on the web hosting server(s)). We use unique plugins helps create rank-and-rent type websites as well as specialized SEO-enabled websites in large volume. You will be responsible (training videos, and step-by-step training will be provided) for building out new wordpress websites on the platform (using templates, and using the software to build niche specific content sites) as well as updating existing sites to enable it's SEO-location features.

You will also be building Divi and Elementor based websites (mostly Elementor) as well using standard pre-ready themes.

Specifically this role is suited for someone experienced working with wordpress, elementor, and Search Engine Optimization (SEO).

You should be able to write english fluently and communicate in English via video chat. You will be familiar with data processing (i.e. exporting CSV or Spreadsheet data and processing, uploading or otherwise utilizing it between systems or providing basic reports of success). You should be familiar with making an excel spreadsheet and editing existing spreadsheets. Must be a quick learner as the ability to work with our multiple tools is essential to achieve success

You should have experience maintaining, updating and modifying wordpress web sites, you should be able to update plugins, install plugins, and generally be experience with the back-end ins-and-outs of a wordpress web site. You will be expected to have experience with general web deisgn using WordPress and elementor (or in some cases Divi) – and having experience is a must here. You do NOT need to design websites from scratch, we have 20 or so basic themes we build from for all our websites – but you must be skilled in editing and testing mobile / desktop versions for good function and form.

As for SEO experience, understanding basic SEO is a much – you should understand H1, H2 and Title tags in general and be able to do basic setup in an SEO plugin with WordPress (like utilize the description and title tags properly on each page).

You should be familiar with using OpenAI or ChatGPT to create text – you are not expected to write web site content, but using prompts and general guidelines most of our web sites will have around 5,000 words that you will leverage ChatGPT or similar tools to create.

Here is what success looks like in this role:

——————————————————–
– Familiarity or direct experience using WordPress (we will provide detailed videos) but you must have worked on something similar and explain such to apply for this position.

– 1+ Year Experience with wordpress websites (ideally you have managed multiple wordpress websites, updated plugins, installed plugins, and overall handled minor to major troubleshooting challenges in the past for a website).

– Experience with Elementor (and Divi) page editor running on wordpress

– Experience with using Ai (ChatGPT or similar) for creating content for web pages

– Experience with Excel and spreadsheets for managing and collecting data, as well as willingness to collect data from web based tools and clients to import to Go High Level.

– Ability to communicate partially (at least part of your shift) during EST (-4 GMT) business hours. Our most successful team members typically work their daily shift somewhere between 7 am and 7 pm EST time zone so they can interact with our clients and other team members, but we do have some flexibility for the right candidate.

Things you will need:

————————
– good consistent work hours (40 hours a week!) – NOTE we use time tracking software to make sure you get paid for your time!
– good internet that is reliable to be online those 40 hours!
– Access to a reliable computer, with chrome web browser, (We will provide all microsoft tools and software as part of Microsoft 365) as well as a remote desktop you can fully utilize for everything too.

Please be aware, assuming you want a 40 hour schedule, that schedule will need to partially include 7am to 7pm based on EST time zone (New York, USA),
and you will be expected to communicate via Microsoft Teams during those hours with the rest of our team.

Additionally, NOT required, but please tell us about yourself if you do have such experience:

——————————————————————————————————————
Experience with these products/services : cPanel, MagicPage, WordPress, Leadpages.com, Clickfunnels.com
Experience with WordPress (Editing existing pages, any experience with plugins like WooCommererce, AllinOne SEO, please let me know)
Experience with Web Hosting (ftp, file permissions, database imports, troubleshooting server logs, etc)
Ability to answer phone calls or have zoom meetings in English is a plus – please let me know if you have ability for this.
Editing experience on Weebly Web Designer (ability to make minor edits, like placing a backlink, on an existing Weebly web page)
Experience with SEMRUSH, AHREFS, or other for SEO keyword analysis tools (or other similar ranking experience)
Experience at all with “Rank and Rent” concept web sites (Sites which are lead generation for many different niches)

APPLY NOW

Account Manager &

Onboarding Specialist : You will be managing existing clients, and onboarding new client accounts for our SEO and Advertising services at our digital marketing agency.

Job Description

——————————–
The mission of the Account Manager & Onboarding Specialist is to increase the company's growth by managing existing, and onboarding new client accounts for our SEO and Advertising services.

Specifically this role is suited for someone experienced working in a digital marketing agency with exceptional communication and organization skills. You will be the primary contact after a client signs up with our digital marketing agency and you will be coordinating a detailed workflow of onboarding success with the rest of our implementation and deployment team. You will have regular update calls (zoom meetings and phone calls) as well as email communication to make new clients feel welcomed, and ensure their success through the onboarding process.

You will also be responsible for bi-weekly and/or monthly updates to existing clients to check in, provide updates on current success, and listen to client feedback about success (or challenges). You will be responsible to coordinate, and follow up on every aspect of our new client's journey into our digital marketing agency.

Communication in fluent English is a must, ability to write and speak are crucial as most of your job will be focused on communicating with existing and new clients. You will regularly text/email, and semi-regularly be on a zoom call (or phone call) to help our clients succeed through the initial 10 to 20 days of the onboarding process.

You should be able to organize tasks using our internal tracking project management system as well a process web site data (i.e. logging into an advertising dashboard and copy/paste key performance numbers to send in an email to the client). Must be a quick learner as the ability to work with our multiple web-based Tools is a must to achieve success.

You should have experience with SEO and Advertising in the past so that you understand the general concepts and language used in the industry. We will show you our sytems and teach you, but you need to posses a base knowledge around SEO and advertising systems and concepts.

Here is what success looks like in this role:

——————————————————–

– Exceptional customer service skills (listen to the client, resolve issues on behalf of the client by talking to our internal technical team).

– Experience with Excell and spreadsheets for managing and collecting data, as well as willingness to collect data from web based tools.

– Experience with SEO, understanding fundamentals plus experience using tools and collecting data to email to an existing client (key performance numbers).

– Experience with SEMRUSH, AHREFS, or other SEO Tools for SEO keyword analysis tools (or other similar ranking experience and understanding) – we will teach!

– Ability to communicate and work during EST (-4 GMT) business hours. Our most successful team members typically work their daily shift somewhere between 7 am and 7 pm EST time zone so they can interact with our clients and other team members, but we do have some flexibility for the right candidate.

Things you will need:

————————
– good consistent work hours (40 hours a week!) – NOTE we use time tracking software to make sure you get paid for your time!
– good internet that is reliable to be online those 40 hours!
– Access to a reliable computer, with chrome web browser, (We will provide all microsoft tools and software as part of Microsoft 365

Please be aware, assuming you want a 40 hour schedule, that schedule will need to partially include 9am to 5pm based on EST time zone (New York, USA),
and you will be expected to communicate via Microsoft Teams during those hours with the rest of our team.

Additionally, NOT required, but please tell us about yourself if you do have such experience:

——————————————————————————————————————
Experience with Web Hosting (ftp, file permissions, database imports, troubleshooting server logs, etc)
Ability to answer phone calls in English is a plus – please let me know if you have ability for this.
Editing experience on Weebly Web Designer (ability to make minor edits, like placing a backlink, on an existing Weebly web page)
Experience with SEMRUSH, AHREFS, or other for SEO keyword analysis tools (or other similar ranking experience)
Experience at all with “Rank and Rent” concept web sites (Sites which are lead generation for many different niches)
Experience with these products/services : GoHighLEvel, cPanel, WordPress, Leadpages.com, Clickfunnels.com
Experience with WordPress (Editing existing pages, any experience with plugins like WooCommererce, AllinOne SEO, please let me know)

APPLY NOW

Sales Representative :Job Description

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The mission of the Sales Representative role is to increase the company's growth by managing, maintaining, and following-up with potential and new clients through the sales process. You will be expected to be able to close deals, answer questions, and learn from each interaction to continue to improve your sales abilities!

Specifically this role is suited for someone who is detailed and dedicated with consistent follow through. You should be experienced working in customer service and/or sales with a strong spoken English language ability and the willingness to talk on the phone as well as ability to use email, and web systems to communicate through live chat and other common communication systems with potential and new clients.

Here is what success looks like in this role:

——————————————————–
– Ability to SPEAK, write and read at an advanced level in English, your ability to understand and reply with follow up emails as well as phone calls is core to this position.

– You will be using Zoom (camera) for sales calls daily, and be expected to be on time and present during your work time with fully working Internet and Power.

– Following a daily standard operating procedure to follow up with potential leads, including phone calls and emails.

– New Clients are onboarded and are quickly launched due to the speed at which you get them ready following our Standard Operating Procedures

– You're communicating with clients via email, and phone to get all the info you need, you are responsible for following up and ensuring all details are obtained as needed from new clients using our Standard Operating Procedures.

– Take full ownership and responsibility over getting new clients into the onboarding process once you close a sale. You are expected to follow up with potential clients, and existing to ensure opportunities and expectations are met.

– Take full ownership and responsibility over any admin tasks related to the client set-up process, or potential client follow ups.

– Ability to communicate during EST (-5 GMT) business hours (the customers are US based, phone calls and emails should be sent during those same business hours, thus to work this role you would need to be working an 8 hour shift that effectively is within the business hours of the US.

Things you will need / Required Skills

———————————————
– good consistent work hours (40 hours a week!) – NOTE we use time tracking software to make sure you get paid for your time!
– good internet that is reliable to be online those 40 hours!
– Access to a reliable computer, with chrome web browser, (We will provide all microsoft tools and software as part of Microsoft 365
– Detail-oriented — When it comes to administrative tasks, one small mistake can obstruct the whole process.
– Great written and oral communication skills in English.
– Coachable — You will receive world-class training on tools like Zapier, GoHighLevel, WordPress etc. If you are not receptive to feedback and aren't hungry to learn new skills, please do not bother applying.
– Team player — You will be in constant communication with the rest of the team for multiple reasons. If you do not like communicating with your team members, do not bother applying.
– Communicative — Your responsibilities are intertwined with the rest of the team. Each and every single team member depends on you for one reason or the other. You need to be on top of communication, and to get back to team members quickly. If you don't like communication, and would rather just keep to yourself, do not bother applying.
– Pro-active — You don't wait for problems to come up, or for other team members to tell you about the problems -> Instead, you see them coming, you're always on top of them, and the team can trust you because of that.
– Critical Thinking — While still following guidelines, you aren't scared of making your own decisions and taking ownership over your role & responsibilities.
– Self-starter — You don't want to, nor do you need to be supervised all the time, as you're confident in your ability to finish your own tasks on time, and to excel in your role.

Please be aware, assuming you want a 40 hour schedule, that schedule will need to include 9am to 5pm based on EST time zone (New York, USA), and you will be expected to communicate via Microsoft Teams during those hours with the rest of our team as well as make outbound phone calls and hold zoom meetings with sales prospects during those hours.

Additionally, NOT required, but please tell us about yourself if you do have such experience:

——————————————————————————————————————
Ability to answer phone calls in English is a plus – please let me know if you have ability for this.
Experience at all with “Rank and Rent” concept web sites (Sites which are lead generation for many different niches)
Experience with these products/services : GoHigherLEvel, cPanel, WordPress, Leadpages.com, Clickfunnels.com, Zappier

APPLY NOW